STUDENT COMPLAINT POLICY
LIBI is constantly seeking new ways to meet the needs of our students and the college community as a whole. In an effort to increase our understanding of the issues important to our students, alumni, employees, and the community we serve, we encourage and welcome your thoughts about the college. Sharing your thoughts and ideas, suggestions, and experiences will help LIBI meet our unwavering commitment to excellence and to service. Please provide your comments and suggestions to LIBIpresident@libi.edu. If a student has a complaint concerning any of the following matters, the student should refer to the proper resource:
If you need to report an incident regarding the following issues, please use this form: Incident Report
Other Student-Related Complaints
A student or potential student who has a complaint that a policy or procedure has been incorrectly or unfairly applied in his/her particular case, or a complaint about the behavior of faculty or a College staff member that does not fall within any of the categories listed above, the complaint will be handled as follows:
A. Informal Resolution:
Students are encouraged to speak directly with a Senior Staff Member or visit the Campus Information and Visitor Services Department (Front Desk) to receive the contact information of the supervisor in charge of the department involved in the complaint. If this communication does not lead to a resolution, or such a discussion is not deemed appropriate, the student may file a formal written complaint with the Office of the Director of Operations.
B. Informal Complaint:
A student may submit an informal complaint within thirty (30) days of the event that triggered the complaint. The earlier the communication is made, the more likely it is to resolve the matter satisfactorily. Complaints involving academic matters should be made to the Provost. Other types of complaints should be made to the head of the appropriate College Department. Informal complaints may be made by telephone or email. Appropriate College staff will review the matter presented by the student and determine whether any action is required. The student will be notified of the College’s response within 10 business days of the informal complaint. If the student is not satisfied with the decision, he/she may file a formal complaint.:
C. Formal Complaint:
A formal complaint must be submitted in writing to the Director of Operations & Institutional Effectiveness. To submit a formal complaint, please complete the following form: Student Complaint Form
Formal complaints must be filed within sixty (60) days of the event that triggered the complaint and state the nature of the grievance and the remedy being sought. Any previous attempts to resolve the issue should also be described. Receipt of the complaint will be acknowledged within five (5) business days. A final written determination, including any proposed resolution, will be sent to the student within ten (10) business days of the receipt of the complaint. A complete record of formal complaints will be kept by the Director of Operations & Institutional Effectiveness. Records of the final outcome of all formal complaints will also be stored in a centralized database for 10 years.